Effective Date: February 27, 2022
At Ekow Sams Poultry Farm, we value the trust you place in us when you choose our farm-fresh products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
1. Information We Collect
We only collect information that is necessary to fulfill your orders and provide a better service experience. This includes:
- Contact Details: Name, email address, and phone number (primarily for WhatsApp/Call coordination).
- Delivery Information: Physical address or GPS digital address for product delivery.
- Usage Data: Information on how you use our website (via cookies) to help us improve the user experience.
2. How We Use Your Information
We use your data to:
- Process and deliver your poultry and egg orders.
- Send you order confirmations and delivery updates.
- Respond to your inquiries via our “Contact Us” or “Service” forms.
- Send occasional farm updates or seasonal promotions (only if you opt in).
3. Data Protection & Security
We take your privacy seriously.
- No Third-Party Selling: We do not sell, rent, or trade your personal information to third parties for marketing purposes.
- Secure Handling: We implement standard security measures (SSL encryption) to ensure your data stays safe while browsing our site.
- Direct Access: Only authorized staff involved in logistics and customer service have access to your delivery details.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand which pages are most helpful to our customers. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
5. Your Rights
You have the right to:
- Request a copy of the data we hold about you.
- Request that we correct or delete your personal information.
- Opt out of any marketing communications at any time.
6. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us at:
- Email: samderrecck@gmail.com
- Phone: +(233) 55 519 8194